Shipping policy

Where we ship

We currently ship to addresses within the United States.

Shipping cost

Shipping is free to any address in the United States. Nothing is added after you've paid.

How long it takes

Every mat is made to order. We hold each order for 24 hours so you can fix a typo, then our print partner in China prints it and ships it to you.

In plain terms: plan on about 3 to 4 weeks from the day you order. This is an estimate, not a guarantee. Customs, carrier backlogs and the holidays can make it longer.

Ordering for Christmas

We suggest ordering by November 29. That leaves the full 3 to 4 week estimate before Christmas. It is still an estimate, so we can't promise delivery by a specific date.

Tracking

You'll get an email with a tracking number when your mat ships. Tracking can take a few days to start updating.

Wrong address

Please double-check your address at checkout. You can correct it by email within the first 24 hours. We can't reroute a package once it has shipped. If a package comes back because the address was wrong or incomplete, we'll contact you and can send it again once you've paid the new shipping cost.

Late or lost orders

If your mat is late or lost, our Refund Policy explains your replacement and refund options.

Questions

Email mypetmat.info@gmail.com.