Refund policy

The short version: every mat is made just for you. If we get it wrong, we make it right at no cost. If you change your mind, you have 24 hours.

Effective November 5, 2026.

Changed your mind, or spotted a typo?

You have 24 hours after placing your order to cancel for a full refund, or to fix a name, a line of text or a photo at no charge. Email mypetmat.info@gmail.com with your order number.

After 24 hours your mat may already be in production, so it can't be changed or cancelled.

Damaged, misprinted or wrong mat

If your mat arrives damaged, the print is faulty, or it isn't the design you ordered, email us within 30 days of delivery with your order number and a photo of the problem. You choose: a free replacement, or a full refund to your original payment method, including any shipping you paid. You don't need to send the mat back.

Late or lost orders

If your mat hasn't arrived 30 days after you ordered, or tracking shows it was lost, email us. You choose: a free replacement or a full refund.

If tracking says it was delivered but you can't find it, email us within 14 days and we'll look into it with the carrier.

What we can't refund

• A change of mind after the first 24 hours. Your mat has your pet on it, so we can't resell it.
• A typo, or a small or blurry photo, in the design you approved in the preview and didn't correct within 24 hours. We print what you approve.
• Small differences between your screen and the printed colors, or small shifts in where the print sits.
• Normal wear after your mat has been in use.

How refunds work

Refunds go back to your original payment method. Your bank decides how long it takes to show up. If you used a discount, the refund is what you actually paid for that mat.

Something else?

Please email us first and a real person will help: mypetmat.info@gmail.com. Nothing in this policy limits your rights under consumer protection law.