FAQ

What do you make?

Custom doormats with your pet on them. Upload a photo, add their name, pick a design, and see it live before you buy.

Will my mat look like the preview?

We print the design you approve in the preview. Printed colors can look slightly different from a screen.

Can I send it as a gift?

Yes. Design it with a photo of their pet, then enter their address as the shipping address at checkout.

Do the brown Classic mats have real bristles?

No. The brown look is printed on, like the rest of the design. Your mat is a thin printed mat with no bristles.

How long does it take?

Every mat is printed after you order, then shipped from our print partner overseas. Plan on about 3 to 4 weeks in total. Busy periods can take longer. Details are in our Shipping Policy.

How much is shipping?

Shipping is free to any address in the United States.

Will it get here by Christmas?

We suggest ordering by November 29. Delivery takes about 3 to 4 weeks, so that leaves the full estimate before Christmas. We can't promise a specific date.

Is my photo private?

The cut-out happens in your browser. Your photo is only uploaded when you add the mat to your cart, so we can print it.

Can I cancel or return it?

You can cancel or fix a typo within 24 hours of ordering. After that, because every mat is personalized, we can't take it back for a change of mind. If it arrives damaged or misprinted, or never arrives, you choose a free replacement or a full refund. See our Refund Policy.

How do I reach you?

Email mypetmat.info@gmail.com or use our contact page.